FAQ’s About SWRCC

How do I voice a concern?
To voice concerns, complaints, or compliments of dispatch or the emergency 911 service, call the on duty supervisor at 972-223-6111.

If you have a concern with your alarm system, you should contact the alarm company that installed your alarm system. If you have a concern with alarm monitoring, you should contact SWRCC either by email, or by phone at 972-223-6111 (ask for on-duty supervisor), or in person at:

200 S. Parks DeSoto, TX 75115

How do I file a police report?
You may contact SWRCC at 972-223-6111, and we will initiate a call for service and assign the appropriate agency to take your report. For non-emergency reports, Cedar Hill or DeSoto residents can go to the Police to Citizen website.

How do I file a lost property report?
You may file a lost property report with the police department in the city in which you reside. The phone numbers are listed below.

Cedar Hill Police Department
601 E. Beltline Road
Cedar Hill, TX 75104
Phone: 972-291-5181

DeSoto Police Department
714 E. Beltline Road
DeSoto, TX 75115
Phone: 469-658-3000

Duncanville Police Department
203 E. Wheatland
Duncanville, TX 75116
Phone: 972-780-5000

Cedar Hill or DeSoto residents can go to the Police to Citizen website for non emergency reports as well.

How do I contact my police department?
For emergencies from any city, call 911. For after hours non-emergencies call 972-223-6111 for any of the three cities.

For non-emergencies / administrative issues during the normal business hours of Monday through Friday from 8 a.m. to 5 p.m., please call:

Cedar Hill Police Department
601 E. Beltline Road
Cedar Hill, TX 75104
Phone: 972-291-5181

DeSoto Police Department
714 E. Beltline Road
DeSoto, TX 75115
Phone: 469-658-3000

Duncanville Police Department
203 E. Wheatland
Duncanville, TX 75116
Phone: 972-780-5000

How do I contact my fire department?
For emergencies from any city call 911. For after hours non-emergencies call 972-223-6111 for any of the three cities.

For non-emergencies / administrative issues, contact the following phone numbers during the normal business hours of Monday through Friday from 8 a.m. to 5 p.m.:

Cedar Hill Fire Department
1212 W. Beltline Road
Cedar Hill, TX
Phone: 972-291-1011

DeSoto Fire Department
211 E. Pleasant Run Road
DeSoto, TX
Phone: 972-230-9680

Duncanville Fire Department
P.O. Box 380280
Duncanville, TX Cedar Hill
Phone: 972-780-4920

How do I contact code enforcement?

You may contact code enforcement during normal business hours, Monday through Friday from 8 a.m. to 5 p.m. at the following phone numbers:

  • DeSoto: 469-658-3076
  • Cedar Hill: 972-291-5100
  • Duncanville: 972-780-5000

How do I contact animal control?
You can reach animal control for each city by calling 972-223-6111. Call 911 for vicious or dangerous animals.

How do I get an alarm permit?
In DeSoto, alarm permits are issued at the water utilities payment counter in city hall on Monday through Wednesday and Friday from 8 a.m. to 5 p.m. and on Thursday from 7 a.m. to 7 p.m. at:

211 E. Pleasant Run Road
DeSoto, TX 75115

In Cedar Hill, alarm permits are issued 24/7 in the lobby at the police department located at:

601 E. Beltline Road
Cedar Hill, TX 75106

In Duncanville, you can also file, and/or pay for an alarm permit online at the city website, or at the police department located at:

203 E. Wheatland
Duncanville, TX 75116

How do I find someone who can convert my alarm?
You may contact the alarm company who originally installed your alarm system, look under alarm in the yellow pages, conduct an internet search for alarm installers, or send us an email to have our alarm accounts representative contact you for further assistance.

How do I find a technician to work on my alarm?
You may contact the alarm company who originally installed your alarm system, look under alarm in the yellow pages, conduct an internet search for alarm installers, or send us an email to have our alarm accounts representative contact you for further assistance.

How do I apply for a 911 dispatcher job?
You can visit the DeSoto website for job opportunities.

How do I schedule a 911 educational event?
Please contact Twana Burrow at 972-230-9353 on Monday through Friday from 8 a.m. to 5 p.m. or anytime via email.

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